Why Zamgoat believes goats are the next big meat in Zambia (and the world), with Paul Nyambe

Overview

In this second episode from Zambia, I speak with an entrepreneur who has found his niche and is fully focused on it.

Paul Nyambe grew up farming goats in rural Zambia. He and his family were unable to earn money from the animals which always struck Paul as frustrating.

Years later he built a career in food sales, specifically ice cream, which meant had relationships with large supermarkets and restaurants.

One noticeable thing missing from the menus and shelves was goat meat.

In 2012, Paul quit his job and started Zamgoat.

The vision is simple: to sell high-quality goat meat to the public.

In our conversation, we talk through various parts of the business such as the profit margin on a goat, the barriers to entry for getting a goat in supermarket aisles, and the reasons why Paul is so positive that goat products are the next big thing for consumers around the world.

We also chat about the potential for more value creation in goat products, such as making rugs from goat skins and various other products.

If, on the off chance, you happen to know someone who’d be interested in advising Paul in this regard, please let me know via the contact form.

 


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Social Media Links

Website: http://www.zamgoatgroup.com/

Facebook: https://www.facebook.com/zamgoat

Twitter: @zamgoat

LinkedIn: https://www.linkedin.com/company/zamgoat-products-ltd

Transcript

Sam:                                      00:07                     Intro.

Sam:                                      02:35                     Cool. So we’re here today with Paul from Zamgoat. Paul, welcome to the show.

Paul:                                      02:40                     Thank you so much. Sam

Sam:                                      02:42                     So to get started, can you tell us a little bit about you and a bit about Zamgoat?

Paul:                                      02:46                     Okay, so like Sam you’ve put it, I’m Paul Nyambe and I’m the founder and CEO of Zamgoat. I was born in the Southern part of Zambian, I currently live in Lusaka and I started Zamgoat in 2012 and I’ve been actively running it since since then.

Sam:                                      03:02                     Very cool. And we should note that you’ve got a bit, you’re recovering from a flu at the moment, so your voice is not…

Paul:                                      03:08                     So my voice is a bit, a little bit Husky.

Sam:                                      03:11                     And from the name. So I mean Zamgoat, you’re in the business of goats in Zambia.

Paul:                                      03:18                     Exactly, exactly. Yeah. So we’re in the business of goat processing and distribution. Essentially what we do is we aggregate goats, we do not keep our own goats. So we buy goats largely from small holder farmers. We then process and distribute goats to get the emerging urban consumer base in Zambia, initially starting out with the Lusaka urban market.

Paul:                                      03:41                     Very cool.

Paul:                                      03:42                     Yeah.

Sam:                                      03:42                     Great stuff. Okay. So you so I’m sure there are lots of things that we can talk about both on the sort of supply and the demand side. I’m interested though, how did you spot this opportunity? How did the business sort of, what’s the founding story of the business?

Paul:                                      03:56                     I guess so, it started from a combination of two realities of my life, one of which is my rural upbringing. Growing up in a village set up as a child and keeping goats, my family keeping goats, with no economic impact whatsoever on our lives, you know, but just for village prestige, like any other villager would do at the time. Reason being or why there was no economic baring, more or less through our good keeping activities was because of lack of access to a readily available market. So later on, growing up in the city and working the city as a country sales person for, you know, a food company in Lusaka. You know, my experience with that, working experience, exposed me to a gap in the market. I used to do mostly with supermarkets, restaurants and hotels in supplying out food orders at the time for the company that I used to work with. But then I observed there was no goat meat sold in those supermarkets. And goat was also a rare feature in most restaurants. I mean most restaurants and hotels in Lusaka, whereas on the other hand, again, I’m an ardent consumer of goat. I love goat meat. So that, you know, opened up my eyes to the opportunity and that’s how Zamgoat started in July, 2012.

Sam:                                      05:18                     Very cool. What was the other food you were selling?

Paul:                                      05:21                     So my last job before I started Zamgoat, we used to, I used to work for a company that used to deal in ice cream.

Sam:                                      05:28                     Okay.

Paul:                                      05:28                     So yeah, I’m a former ice cream sales person. I used to sell ice cream.

Sam:                                      05:35                     At times, did you get paid to try out new ice cream? I mentioned that when there was, when you were selling ice cream, you had, you were given free samples and things?

Paul:                                      05:45                     Yeah, sure. So yeah, we would give out free samples to try to our customers during our field sales.

Sam:                                      05:53                     Okay. So basically you went from ice cream to goat?

Paul:                                      05:56                     I went from ice cream to goat cause that was my last job.

Sam:                                      05:58                     Yeah. Very cool. Okay. Right. So what should, so let’s start on the let’s start on the demand side.

Paul:                                      06:04                     Yup.

Sam:                                      06:04                     Okay. So the, you were saying that the supermarkets, restaurants, hotels weren’t selling goats. Is that because the consumer, the end consumer wasn’t demanding it or was, was it because they just didn’t have a reliable way to get on, to get it on the menu?

Paul:                                      06:22                     At that time there was a gap in the supply side. There was no company that was processing and you know, making goat available in those…

Sam:                                      06:30                     So people were still wanting it.

Paul:                                      06:33                     People would still want goat but at that time, I think the only source where people could, consumers could get goat meat from was from the informal market setups and these mostly are open markets, you know, setups that have a lot of litter and hygiene issues with them.

Sam:                                      06:51                     Yeah.

Paul:                                      06:51                     So that to a large extent tended to, you know, limit the uptake of goat among consumers.

Sam:                                      06:57                     Got it. Is goat quite, is it something which is eaten across Zambia or is it just particular regions that sort of eat it?

Paul:                                      07:06                     Goat meat is eaten right across Zambia and now, more consumers ought to actually love to eat goat more than any other meat products. And this, I think can be attributed to the health and nutritional benefits and values that you know, are associated with goat meat as compared to other red meat.

Sam:                                      07:26                     Such as what?

Paul:                                      07:29                     One of which, I think the key health benefit for goat is it’s lean, you know, it’s leanness, It’s a lean meat and that means it poses less challenges that associated with that cholesterol, you know, cholesterol levels in in mid, in mid consumption.

Sam:                                      07:50                     Okay. What are some traditional ways that goat is eaten?

Paul:                                      07:53                     Traditionally the goat is mostly eaten in a stew form, but that stew, normally people don’t add, you don’t add any other ingredients apart from salt. So just boil the goat and then add your salt and then they take it as a goat soup, which sometimes they also eat with the local staple, which sima.

Sam:                                      08:13                     Sima?

Paul:                                      08:13                     Yeah. The other common way that goat has eaten traditionally in Zambia is through Bryce.

Sam:                                      08:19                     Like a barbecue?

Paul:                                      08:21                     A barbecue, yeah. Most people eat it in barbecue foam, but that is mostly, again, common in social joints, drinking places, stuff like that. Yeah.

Sam:                                      08:33                     Okay. And so when, we’ll sort of get to a bit about how you’ve done it, but you’ve basically been able to say, go to supermarkets, hotels, restaurants and say I’ve now got a high quality supply of goat. What’s been the, what’s been your sales pitch when you’ve been going to, have you found it an easy pitch or have you found that they’ve said, Oh, well I’m not sure if people are actually going to eat it?

Paul:                                      08:58                     Sure. Our pitch in trying to upscale the goat, you know, the distribution of goat meat in Zambia is our emphasis on one wanting to transform the entire quotive value chain through value addition and improved of distribution of goat meat, which in turn would then also create a sustainable market opportunity for smallholder farmers. So our pitch out there is unlocking the availability of goat in convenient places where consumers would easily find goat meat, at the same time also creating a sustainable market for small holder farmers. So most of our customers engage with us on those two fronts. Wanting to make goat available conveniently to the growing consumer base of goat meat, but also wanting to contribute to the greater good out here, by creating a sustainable market opportunity for the small holder farmers who are the main producers of goats in Zambia.

Sam:                                      10:10                     Got it. Okay. So when you’re going to, I don’t know, the Radisson hotel for example or you know, like one of your big suppliers or one of the, one of your big customers you’re partly saying by putting goat on the menu, you can tell your customers that they are supporting small holder farmers.

Paul:                                      10:28                     Exactly.

Sam:                                      10:28                     Yeah.

Paul:                                      10:29                     Yeah, sure.

Sam:                                      10:29                     Does that resonate?

Paul:                                      10:30                     Yeah, sure. That’s what we do and most of our customers actually buy into that. Okay. So they buy into making goat available for their consumers but also stocking it as a way of supporting small holder farmers out here.

Sam:                                      10:46                     Yeah. When you go to your sales pitch, you bring along some goat for people to try?

Paul:                                      10:52                     We do so, especially like when we introduce a new product range, cause we have quite a number of goat products that we supply. So besides the fresh, ordinary goat meat as in it’s fresh or frozen state, we also do smoked goat meat. We do goat buton. We do goat burgers as well.

Sam:                                      11:17                     Oh, burgers.

Paul:                                      11:17                     Yeah, sure. So like in terms of, when I introduce a new, we just introduced a new product line we normally go with the samples, you know, for our customers to try out.

Sam:                                      11:29                     Very good. Okay. So company’s been going for about, like seven years, seven years now?

Paul:                                      11:35                     Yeah, about seven years.

Sam:                                      11:37                     What sort of scale are you at now?

Paul:                                      11:39                     We are quite at a good scale right now, starting out with just one goat in 2012, with under $200 in startup capital. We have at least to date, you know, done over 5,000 goats. Okay. And generating revenues, you know, slightly above $400,000 now. So for us, I think that’s a good traction, but we would have loved to do more than that. Would have loved to do more than that.

Sam:                                      12:08                     Yeah.

Paul:                                      12:08                     But we understand, you know, the Strata of our industry as a whole, they goat industry. Historically it has been underdeveloped. But, you know, we are still satisfied, I think with the strides that we’ve made so far, though we feel, I think we should have gone more, more than that.

Sam:                                      12:28                     Okay. So let’s sort of talk about the, the process that you have. So you’ve, sort of stage one is going and collecting live goats?

Paul:                                      12:38                     Live goes from small holder farmers. Yes.

Sam:                                      12:40                     Yeah. And then maybe just sort of, can you sort of walk me through the whole process from receiving a goat, all the way through to it being sold as a goat burger.

Paul:                                      12:51                     Okay. So it all starts from first engaging with small holder farmers whom we mostly organize in supplier groups and cooperatives. And then from there on we agree on the terms of business with them, we offer them a good buying price. Good in the sense that our price is actually better than the prices that most of the informal traders do, you know, of our farmers out here, and then from there on after we buy those goats from the smaller farmers. We take them to our processing facility in Lusaka, currently operating out of market. From there we do process goat, which we sell in two, or rather through two main ways, through the butchery set up where we, sell, you know, goat meat in its fresh frozen state as well as other value added products, that includes smoked goat, buton and goat burgers. And then we also have another sales channel which is a take away. This is a recently added sales channel where we are doing ready to eat goat products. Okay.

Sam:                                      14:05                     So within your processing plant you will be cooking?

Paul:                                      14:10                     Yeah, so currently we are trying to optimize the space that we have at our store, which also serves as, you know, a processing facility at the back end of it.

Sam:                                      14:20                     Yeah.

Paul:                                      14:21                     So we have, on the other side of the store, adjacent to the butchery section, we’ve recently opened up a take away offering, and the brand, we are calling Zamgoat express, so that offers good goat amd chips. We do smoked goat and chips, we do goat burgers. We do goat sausage and chips. Yeah. And those, we do an upscaled vision of goat soup, which is different from the traditional goat soup that, you know, has been common on the Zambian market.

Sam:                                      14:59                     Very cool, Okay what, in terms of the, sort of the economics of it, how much do you buy it? How much roughly do you buy goat for, roughly what ptice?

Paul:                                      15:10                     So roughly we buy our goats at about $30 from a small order farmer, $30 per goat.

Sam:                                      15:17                     Okay.

Paul:                                      15:17                     Yeah.

Sam:                                      15:17                     And how much, what’s the process to value of that goat?

Paul:                                      15:22                     On average, the minimum processing value of the goat that we sell is around $45.

Sam:                                      15:30                     $45, okay. So you;re making about $15.

Sam:                                      15:32                     Okay. And so what’s been the cost? What’s been the total cost to sort of set up the processing plant? I’m just trying to work out how…

Paul:                                      15:42                     So to date I would say we haven’t really had a formidable processing plant, so we’ve kind of you know, been bootstrapping our processes whereby we are doing everything that we do using very limited that means so far we’ve invested over $40,000 into our current, into our current processing facility, but we are actually current working on setting up an ideal processing facility,which is estimated to cost around $400,000. So we’re currently actually active in the market trying to raise the capital to set up an ideal processing facility so that we could then supply more good products out there. So satisfy our market as well as also increase our impact in working with smolder farmers.

Sam:                                      16:41                     Yeah. Okay. So $400,000. And you’re making about $15 per goats, so you’re gonna have to do like 250,000 goats, is that right? No, no, 25,000 goats.

Paul:                                      16:52                     About 1200.

Sam:                                      16:53                     25,000 goats?

Paul:                                      16:55                     Yeah.

Sam:                                      16:56                     Is there demand for that? 25, like at the moment you, you’re sort of production’s about, you’ve done about 5,000 goats. I mean that’s increasing the capacity of your operation by five times.?

Paul:                                      17:12                     Yeah. So actually our target increase in capacity is about 10 times more than what we’re currently doing.

Sam:                                      17:20                     Okay.

Paul:                                      17:21                     Sure. So we’ve done about yeah, you’re right. So it’s close to about 10 times more in terms of production output.

Sam:                                      17:32                     And I mean, I don’t, I know nothing about the goat industry, but I’m just thinking if you’re making $15 per goat and there’s, it seems like there’s a lot of, you’d like, you’re adding a lot of value. You’d be processing it, you’re packaging it, you’re distributing. I was wondering if like, do you need to get a certain scale before it’s become, before you make money off this, like, or is it already profitable? Like?

Paul:                                      18:00                     It is already profitable, except that the current state of profitability is limited by scale by our current scale. So we can only do so much for now, given our limited capacities. We Believe that once we grow capacities, then even our profitability should also be able to.

Sam:                                      18:24                     So that means that out of that $15 per goat that you’re making your, costs would you reduce?

Paul:                                      18:30                     Exactly, the cost will reduce because of optimize…

Sam:                                      18:32                     Yeah.

Paul:                                      18:34                     You know, our processes.

Sam:                                      18:35                     Okay,

Paul:                                      18:35                     Sure.

Sam:                                      18:37                     Do you think that you’d ever pay less for a goat? Ket’s say at the moment, if you’re going to a small holder farmer and you’re buying 10 goats off them for $30 each, would you ever get to a place where you’ll say, right, I’ll buy 50 goats off you for $25?

Paul:                                      18:54                     Exactly. So with increased the capacity operating capacity on our side, there is the possibility of us incresing our costs

Sam:                                      19:01                     But do the, do these kind of small holder farmers sell 50 goats for $25?

Paul:                                      19:10                     They would sell.

Sam:                                      19:11                     They would.

Paul:                                      19:12                     Yeah, they would sell, they would sell. Again, it all gets back or it all borders on our capacity at any given time. So with capacity at any give timeit is a fault to negotiate with our suppliers to look, we are buying so many at a go, so we’ll then negotiate for a bulk discount.

Sam:                                      19:34                     Yeah.

Paul:                                      19:34                     Okay. And then also that would make sense for the farmer because instead of just selling 10 goats, you know, they’ll sell at least more and make more money at a go than to make the same amount of, say in my photo.

Sam:                                      19:48                     Exactly. Like, yeah. And they get, Just sent a lot of cash, which they can then use to invest in…

Paul:                                      19:53                     To invest in that, in other activities that also, in enhancing their livelihood. Yeah.

Sam:                                      19:59                     How do you transport the goats? You said, I’m forgetting…

Paul:                                      20:02                     Yeah, so for now we outsource transport. We hire delivery trucks, we hire open trucks that move our life goods from the farmers to…

Sam:                                      20:14                     Do you have to take a Zamgoat representative to like tick off this number of goats have gone on.

Paul:                                      20:19                     Yeah. So we normally have people on the ground.

Sam:                                      20:21                     Okay,

Paul:                                      20:21                     Sure.

Sam:                                      20:22                     How many people are employed?

Paul:                                      20:24                     Currently, our establishment is still small. We have a total of four staff when I was that, I’m sure.

Sam:                                      20:31                     So there’s you and three other people.

Paul:                                      20:33                     Yeah. There’s me and three other people.

Sam:                                      20:35                     Each time that you go and buy goats, one of the four of you has gone.

Paul:                                      20:40                     Yeah, it has to be. Yeah.

Sam:                                      20:42                     Yeah.

Paul:                                      20:42                     But then we also have times when farmers bring themselves, so they come through to Lusaka. So we’ve made ourselves so popular among the small holder farmers, such that every farmer out there who’s living in the outskirts, whoever wants to sell goat, they know that there is Zamgoat. So they give us a call and then we make arrangements for the delivery. And sometimes, you know, there are those that you’ll be dealing with for some time, we know that they’ll bring us the right quality of goats. So we give them a go ahead. Okay. How many are you ready to supply this time around? They give us their number and then we give them a go ahead. Okay.

Sam:                                      21:26                     Yep.

Paul:                                      21:27                     Move them over to Lusaka, show.

Sam:                                      21:29                     Nice. What’s your quality assurance process when you see a goat? Do you, do you like how do you…

Paul:                                      21:38                     Yeah, so we look, we look at quite a number of things. One of which include the general wellness wellbeing, the physical stature of the goat. Okay. It has to appear to be in its, you know, perfect state. Okay. To go out to guarantee us quality meat, then two, it’s the age. We look at the age.

Sam:                                      21:58                     How do you tell the age?

Paul:                                      21:59                     There are a number of ways to tell the age. It’s the general appearance of the goat. You can tell this goat, I think. You know.

Sam:                                      22:05                     Okay.

Paul:                                      22:05                     Yeah, ths goat is too old. Then the other technique we use is looking at the teeth for measure, yeah.

Sam:                                      22:15                     The teeth, is that a good gauge for the size, the age of the Goat?

Paul:                                      22:21                     Yeah. To some extent it, it is to some extent, yes.

Sam:                                      22:26                     Yeah.

Paul:                                      22:26                     Sure. I think the best technique is just the general physical state of the goat in its appearance has to appeal to you as a buyer.

Sam:                                      22:37                     It’s gotta be…

Paul:                                      22:38                     It has to be safe. Okay. And not, you know, you’re looking at a goat, you’re able to see the ribs exposing, you know, protruding from out. So that it will give you an indicator. No this might not be, I think, in order to give us good quality meat. So it has to be well rounded.

Sam:                                      22:59                     Yeah. What’s the best age for a goat?

Paul:                                      23:03                     So we’re prefer goats that are not more than three years in age for meat production. Yeah.

Sam:                                      23:09                     Yeah.

Paul:                                      23:10                     I’d say between one and a half years and three years there about.

Sam:                                      23:15                     Okay.

Paul:                                      23:15                     Sure.

Sam:                                      23:16                     And then goats enter your processing plant. And at the other end, we’ve got goat meat like in between, what happens to, so obviously like the goat is killed. What happens to like the other parts of the goat that aren’t used for meat?

Paul:                                      23:34                     Yeah. So you’ll be shocked to learn that to date nothing much happens to, except for the offers. We sell the offers in our butcher section, then we use some also for the takeaway section, but then for the other parts of the goat like the skin to date, nothing that much has been done, you know, in terms of adding value to the goat skins.

Sam:                                      24:00                     Yeah.

Paul:                                      24:01                     So mostly goatskins in Zambia are just thrown about. But, you know, being pioneers in this industry as Zamgoat, we’ve taken it upon ourselves or seen an opportunity in that area as well to start adding value to goat skills.

Sam:                                      24:16                     What could be done?

Paul:                                      24:20                     So one of the things we’re looking at is adding value to, you know, to, to goatskins to save the local market coming up with finished products like belts you know, device poaches you know wristbands and stuff like that.

Sam:                                      24:36                     Can you make rugs?

Paul:                                      24:37                     Yeah. You can also make rugs, you can make bags.

Sam:                                      24:40                     Okay.

Paul:                                      24:41                     You can make shoes like the final leathershoes, most of them are actually made out of goat skins. The other opportunities doing maybe just basic processing and then exporting the semi processed goat skins.

Sam:                                      24:55                     Okay.

Paul:                                      24:55                     To the other parts of the world.

Sam:                                      24:59                     So if there are any goat skin artisans listening to the podcast, they should get in touch with you?

Paul:                                      25:05                     You’re right.

Sam:                                      25:05                     They would be able to come sort of help with the, making nice things.

Paul:                                      25:10                     Excellent.

Sam:                                      25:10                     Okay, cool. How long does it take between goat enters and like processed meat at the end?

Paul:                                      25:20                     Okay. On average takes about 15 minutes. Let me say 15 minutes.

Sam:                                      25:28                     Yeah. Okay.

Sam:                                      25:29                     You do one at a time?

Paul:                                      25:31                     Yeah. So we do, slaughtering, given our current limited capacities, we do slaughter them one at a time.

Sam:                                      25:37                     Is it by hand?

Paul:                                      25:38                     By hand. Yeah. Currently slaughtering is done by hand and then flailing also by hand.

Sam:                                      25:43                     Flailing?

Paul:                                      25:43                     Yeah. Removing of the skin is manually done for now because of our limited capacities.

Sam:                                      25:49                     But this $400,000 investment.

Paul:                                      25:51                     So this $400,000 investment, we are looking at investing in some, at least close to state of the art, you know, kind of facility that would enable us to, you know, to process our goat in a much commercial like manner unlike, you know, how we are currently doing it.

Sam:                                      26:13                     And would that be like a machine?

Paul:                                      26:15                     Yeah. So we are looking at, you know the slaughtering line where you have some conveyor belts that, you know, that electronically move the goat from the slaughtering stage, the flaring stage. Yeah. Up to the, you know.

Sam:                                      26:34                     Where do you, where do you buy that machine from?

Paul:                                      26:36                     So for now it has to be imported from outside the country.

Sam:                                      26:43                     Made in China, India?

Paul:                                      26:44                     Made in China. China will always be the cheapest, you know, the cheapest source, I’ve had some discussion with a number of our suppliers of slaughter house equipment in China. Yeah, sure.

Sam:                                      27:01                     Purely out of interest, do they eat goat in China?

Paul:                                      27:05                     They do, yeah.

Sam:                                      27:07                     Okay. So they probably got it. They’ve got these machines that would be that would be perfect, got it.

Paul:                                      27:14                     And they do slaughter goats there as well.

Sam:                                      27:16                     Yeah. Okay. Because you’re going to get one of these machines and then you’re going to be able to, once you’ve got that, your capacity and then you can just go out and buy more goats. What’s like, if you’re saying that you buy at $30 and you sell at $45, roughly how many days does it take for you to keep the money?

Paul:                                      27:37                     Ideally, it doesn’t take, sort of like through our, our butchery section. So we have a two revenue model, which is retail and wholesale. So wholesale, I mean retail is cash sales.

Sam:                                      27:52                     The cash.

Paul:                                      27:52                     So you slaughter the goat then within a day or two you have, you know, you recoup your money.

Sam:                                      27:59                     Yeah.

Paul:                                      27:59                     And then we also have another revenue model, which is wholesale supplies to these other intermediaries that include supermarkets, restaurants, and hotels. So that in most cases comes with credit, you know hotels. And at most for now, we, we, we accept at least two weeks.

Sam:                                      28:18                     Okay.

Paul:                                      28:18                     Yeah.

Sam:                                      28:19                     So 14 days is your max?

Paul:                                      28:22                     Sure.

Sam:                                      28:22                     So it’s not 30 days?

Paul:                                      28:24                     For now, it’s not 30 days, given our current, you know capacities we can’t do 30 days because then that would wipe out the much needed cash that we need to manage the operation.

Sam:                                      28:35                     Okay. So let’s say you’ve got an, and how does it work? Does it, have you kind of got like a constant flow of buying goats, processing them, selling them? Or is it kind of like up and down?

Paul:                                      28:51                     So it’s up and down. And it mostly depends on two factors, one of which is the demand on our markets marketing side. Okay. And the demand of products from our customers who we’ve signed up with, then two, it is our capacity in terms of you know, working capital, to procure at any given time.

Sam:                                      29:15                     Yeah.

Paul:                                      29:15                     Yeah. So it depends, again, it fluctuates Nothing.

Sam:                                      29:19                     Yeah. But there’s, okay, so there’s demand. So what might cause a fluctuation in demand?

Paul:                                      29:26                     A fluctuation in demand is caused by a number of factors. One of which is the marketing of goat in the manner that we’ve been trained to do it is still relatively a new thing on the market. So a lot of you know, customers and partners through which we sell our products are still getting, you know, acclimatized to our concept and distribution.

Sam:                                      29:59                     Are they still sort of saying, okay, we’ll buy a hundred goat burgers and see how it goes as opposed to we’ll have 200, so they’re still in that sort of testing.

Paul:                                      30:09                     So there’s still a bit of market development activities, you know, going on.

Sam:                                      30:13                     Yeah.

Paul:                                      30:13                     On our end here.

Sam:                                      30:14                     How do you, do you go around with leaflets, how do you sort of…

Paul:                                      30:18                     Yeah, so we, yeah, we do leaflets and then we also do online marketing through you knowplatforms like social media, useing Facebook, Twitter our website as well as just, you know,physical visits to targeted clients.

Sam:                                      30:42                     Okay. So let’s say, are you in shoprite?

Paul:                                      30:46                     Not yet. So for some reason we are yet to start dealing with most of these big retail chains. And the major limiting factor for now is our luck luck over the right, I do, operating scope in terms of processing as well as distribution capacity in terms of…

Sam:                                      31:13                     As in, they’ll only deal with you if you can do a thousand goats.

Paul:                                      31:16                     Yeah. So you need to have a certain level of capacity, you know, we don’t want to engage with you and then tomorrow you’re unable to supply. They need to, again most of these large retail chains are very particular in terms of hygiene and sanitary requirements. So your products, your processes must meet certain, you knowcriteria?

Sam:                                      31:43                     Yeah.

Paul:                                      31:44                     Like how you go about slaughtering, processing and also delivering your goods to market, you need to meet a criteria, which to date I think,e’re still working on and that’s the more reason why we’re also trying to raise money, so that we can scale up our operation and move, you know, our business from this state of,you know, proof of concept like. I think we’ve overstayed at this stage and now we need to grow our capacity and just,ou know, flood the market with…

Sam:                                      32:19                     Flood the market with goat meat. Yeah. I mean you’re right. I mean it seems like you’ve been going for seven years now. You’ve kind of worked out visa the basic functions, you’re going to go off, buy goats, process them, sell them. Okay. Well you go…

Paul:                                      32:37                     So now I think the only missing link is just, you know, aligning our capacities with the, the process that we’ll develop so far. So I do get to fully take advantage of, you know, the market opportunities.

Sam:                                      32:51                     Do you think that there’ll be any resistance or any hesitation from let’s say Shoprite, so one of the biggest supermarkets here, will they perhaps say, okay, well, we’re going to buy this goat from you, but we don’t think people will buy it. Like, do you think you’ll have to do some?

Paul:                                      33:10                     No.

Sam:                                      33:11                     No?

Paul:                                      33:11                     There’s no that hesitation, right now we have actually we have an active conversation with another large retail chain, Choppies. Okay. So they are ready to engage with us.

Sam:                                      33:24                     Okay.

Paul:                                      33:24                     By the end, they’re just waiting on us to be ready in terms of capacity setting up a formidable slaughtering facility, processing facility and also having the right distribution you know.

Sam:                                      33:38                     Set up in cold, you’d have to have some cold chain.

Paul:                                      33:41                     You need a cold truck cause you can’t deliver meat, you know, at the back of a cab. So you need, you need the right distribution tools, you need a cold truck, you need cold storage, sufficient cold storage so that you keep your meat, you know, in the perfect state at all times.

Sam:                                      33:59                     How similar is, how similar is that process to beef and pork?

Paul:                                      34:05                     It is very much similar.

Sam:                                      34:07                     Okay.

Paul:                                      34:07                     What process are similar.

Sam:                                      34:09                     What’s stopping an existing beef producer or pork producer just saying, okay, we’re going to go out and buy some goats and put on and just,

Paul:                                      34:20                     Yeah. I think until recently what was stopping them is really lack of the edge to try out new things or getting used to what they’ve been used to over time. And then two, I think most of these other general meat processors, you know, because of their size, scope. Again, at least most of them reached, a level where they, you know, they’ve gotten used to their routine, the products and the processes and, cause the goat, the goat industry really, you know, is one area that has been overlooked. So there’s never been a, you know,

Sam:                                      35:08                     Did he run, considered it? They haven’t really been thinking about that. Right. If I’m just saying like, are you worried at all that one day, one of these pork producers or cow producers, or beef producers just says, just thinks, Hm, maybe we should try goat and they’ll suddenly be able to do at a really big scale. And does that worry you at all or are there are other reasons why…

Paul:                                      35:33                     It doesn’t, it doesn’t worry me at all. Ourselves, we have an upper edge in the goat industry given our dedication to the, to the industry. So we’ve given ourselves our full focus to the goat value chain, that gives us an edge in terms of supply engagement. Then two also in terms of you know, the room to innovate within the industry. Okay. So we are not preoccupied with you know, many, you know product lines. So we are preoccupied with perfecting, our core product is the goat offering itself. So that gives us an edge as it enables us to, to be more innovative in our product offering. You know, than the general meat processors except to say perhaps the only worry like right now is or as regard to, you know, economic meat processor wanting to add goat, you know, to their offering. The only aspect in which that worries me is yeah, mainly, given their scale, they may get to market much more faster than us. So the only worry is maybe our lack of timely access to scale our lack of timely access to resources to scale up the business. I think that’s the magic. Once we have the right operating scope, I do not see anyone outdoing. Then two, the other thing, again that gives us an edge is our brand. Okay. Zamgoat is a…

Sam:                                      37:14                     I mean there’s no escaping what you do is there?

Paul:                                      37:16                     Exactly, so Zamgoat, I think is already growing into a very popular brand out there it’s growing into a household brand. Everyone who want to eat goat, they would think of Zamgoat.

Sam:                                      37:29                     Yeah.

Paul:                                      37:29                     Okay. So that’s another yeah.

Sam:                                      37:33                     This might sound like a strange question, but is there any issue with you using Zam in your name? So like, isn’t it that there’s a telco company called Zam? Yeah, I did, It is the, does the government have any sort of rights to organizations that have Zam in the name? Do you know what I mean?

Paul:                                      37:57                     No.

Sam:                                      37:58                     It’s not like, cause I don’t, when I, you know, when I see Zamgoat, I might think, Oh that’s like the national Institute for goats. Awesome. So it’s like, it’s a great, it’s a great industry you’ve got, I was just wondering if there are any any issues you have with naming

Paul:                                      38:11                     Yeah, no issues at all. We don’t have any issues. Even that’s, there are number of businesses out there that have got the Zam prefix to their names. Yeah. So for us we chose Zam prefix to own it, to make it Zamgoat, because we wanted to be really the leader of the goat industry in Zambia. Okay. And not only in Zambia, we wanted to be the company here in Zambia to be identified within the region, around the world, you know, as the company that is the pioneer of you know, activity in the goat industry.

Sam:                                      38:53                     Yeah.

Paul:                                      38:54                     Yeah.

Sam:                                      38:54                     I guess if you wanted to go across the border, you’re going to have to know Zamgoat.

Paul:                                      38:58                     Yeah. So if we want to go across the boarder, yeah. So again, depends on, on the, on the particular markets. There are markets that will be comfortable to go trade as Zamgoat, but for some markets we’re also looking at you know, coming up with other brands that are targeting particular international markets to make us more relevant and appealing to those local markets. Yeah, sure.

Sam:                                      39:20                     What are some names you’ve thought of?

Paul:                                      39:22                     So currently there is another food service outfit that we’re working on, which we know we are calling Pizzagoat Africa and this is pizzagoat.

Sam:                                      39:32                     Pizza?

Paul:                                      39:32                     Goat, pizzagot.

Sam:                                      39:34                     P pizza. Have do you spell.

Paul:                                      39:37                     Pizza as in pizza? P I Z Z A.

Sam:                                      39:44                     Got it.

Sam:                                      39:44                     As one word.

Sam:                                      39:45                     Okay.

Paul:                                      39:46                     So this is a brand that we want to use for our international market penetration on the food service side. Yeah. So we are calling it pizza goat Africa. Okay. So what, is what we want to use in growing, in penetrating or in having a physical presence in the, you know, African.

Sam:                                      40:07                     Why did you go with Pizza goat?

Paul:                                      40:08                     So pizzagoat, again it gets back to to our desire to value add and disrupt the distribution of goat meat or good products. So pizzagoat is a brand that is focused on providing exclusive goat pizza and pastries. Okay.

Sam:                                      40:28                     Goat pastries?

Paul:                                      40:29                     Yeah. Pastries. We’ll have goat pies, goat samosas, goat spring rolls.

Sam:                                      40:35                     Yeah.

Paul:                                      40:35                     Yeah. So, but the key product, you know, within that offering is goat pizza itself. Yeah. So we are currently doing a test run on the same, we’re yet to, you know, fully launch it out there. But so far we’re getting a lot of positive responses from our customers who get a lot of, you know, positive inquiries. People looking forward to, you know, to have goat Pizza.

Sam:                                      41:07                     How many goats are in Zambia?

Paul:                                      41:09                     Currently, the population of goats I think is slightly under 5 million.

Sam:                                      41:13                     How do you know that?

Paul:                                      41:16                     Livestock censuses that are normally conducted by the ministry of livestock and fisheries and their last update I think indicated, you know, somewhere around 4.8, 4.9 million goats.

Sam:                                      41:29                     How many people are there in Zambia?

Paul:                                      41:32                     Currently we’re around 17 to 18 million. The last census I think was around 16 million.

Sam:                                      41:38                     Okay. So it’s pretty thin. Basically one goat for every three humans. Just purely out of curiosity, I’m interested if there are, what the goats to human ratio is what, like goats per capita is in other countries. Do you know, do you have any, are there any other countries where there’s a higher goat per capita or is Zambia a particularly goat heavy country?

Paul:                                      42:05                     My recent discoveries, I think I’ve indicated that countries like Ethiopia, Somalia, and you know, Somalis in African countries Tanzania, Kenya do have quite a higher, you know, number of goats as well.

Sam:                                      42:19                     Is that because the…

Paul:                                      42:24                     Because of the religious, you know, factor.

Sam:                                      42:26                     Yeah, I think it’s with like nomadic tribes, looking after goats and so there’s more of a culture of…

Paul:                                      42:31                     Yeah, yeah. That’s another, another attribute. But, the other attribute is on the consumption patterns. You know, most of the mentioned countries, Somalia, Kenya, are Muslim countries. So they tend to prefer, you know, eating more goat than the other regions.

Sam:                                      42:52                     Yeah. Is Zambia more or less purely Christian? Or is there a Muslim population here?

Paul:                                      43:00                     There is a Muslim population. Yeah. But obviously Zambia is predominantly, you know, Christian in terms of population. But we do have quite a big number of Muslims as well here.

Sam:                                      43:15                     Is Zamgoat halal?

Paul:                                      43:17                     We are positioning ourselves to halal, but again, currently given our limited operating capacities, we have not yet reached that level, where we would be officially, you know, certified halal, but we are working on,

Sam:                                      43:30                     Okay.

Paul:                                      43:30                     On certifying, having Zamgoat certified as halal.

Sam:                                      43:34                     At the moment a Muslim customer wouldn’t be able to buy…

Paul:                                      43:38                     At the moment, yeah. That’s another market that we are currently missing out. So part of our plan actually in setting up the planned sloughter house facility is to be able to enable us, you know, qualify to meet that halal standard certification. Sure.

Sam:                                      43:57                     Okay. Do you ever think, would you ever deal with like goat milk, or is that like different?

Paul:                                      44:03                     So again, it gets back to the strata of the industry as a whole, totally under developed, no much activity in any specific area of it, be it milk, skin. So even with new products, nothing much has been done with, you know, goat milk in the country. But again, as a business, that’s something that becomes opportunity for us. So as we keep growing, we are actually seeing ourselves grow into a fully verticallly integrated business across the goat value chain, doing something, you know with everything about goats, including, you know milk products. So we are looking at getting into the nutritional market, you know segment with time, riding on, goat milk as a highly nutritional product as you know, which, you know, some people out there say goat milk is as good as a human milk. So with that…

Sam:                                      45:07                     Do some people give goat milk to babies or is that…

Paul:                                      45:09                     Yeah. I think some do but it’s not yet a popular trend but there’s a lot of positive vibes out there. This is another industry for the future within the, you know, goat value chain. So we are looking at with time we should be able to venture out in coming up with goat based nutrition, you know, products.

Sam:                                      45:36                     Yeah. Like internationally, are there other countries where there is a or other companies that have said we’re going to vertically integrate in just goats?

Paul:                                      45:52                     Yeah, there’s been a few countries where at least it’s recently beginning to be some activity.

Sam:                                      45:59                     There are sort of Zamgoat equivalents. Whereabouts in the world is it?

Paul:                                      46:04                     In Somalia, there are countries that just, yeah, I mean there are companies that just focus on goat processing and distribution.

Sam:                                      46:12                     Are they sort of, are they a similar stage as Zamgoat?

Paul:                                      46:16                     There could be some, I think I must have heard of, I’ve forgotten the name but is one company that is, that is doing pretty well in Somalia. So they’re quite an advanced, at an advanced stage in terms of their development as compared to Zamgoat.

Sam:                                      46:31                     I’m just curious cause it’s always useful, I find, when there’s a company, you know, a country another part of the world where they’re never gonna come and enter the Zambian market, but you can still learn some good lessons from them. I was just wondering if there were, I don’t know. Vietnam for example, you know, pick a country. If there were any companies where you can say, okay, well in five years time we want to be like, yeah, “Indonesia goats.”

Paul:                                      46:58                     I think there’s one common phenomenon across the world. The goat industry. I don’t know for some reason, somehow, it is an industry that has been overlooked. Okay. And for me, I think this is what, becomes the biggest opportunity. It’s a pretty, you know, under developed industry and that to me as an entrepreneur, you know, rings a lot more opportunity than most of these industries that are fully saturated. That the traditional, you know, meat industries, beef, pork and chicken. Then two, goat meat and the other assorted products are becoming the talk of the day, okay. Around the world. Goat meat is seen to be more healthier than these other meat products, goat milk, you know, is also seen to be a very healthy, you know, product, you know, with some data out there equating it to human milk, you know, to be as good as, you know, breast milk, you know, goat skins. Okay, that’s fine leather, it’s one of the most treasured you know, leather out there, but somehow again, to some extent, there’s still some slowness, you know, inactivity not to fully capitalize on these products.

Sam:                                      48:30                     Why do, why do you think that is?

Paul:                                      48:33                     The lack of innovation? Yeah, so this is, this is the time now innovative entrepreneurs, you know, prying their trade in the innovative age, like now to come up with innovations that add value to these products that have got a yearning market out there.

Sam:                                      48:51                     Are there any countries where the goats are not indigenous or the goat, or there’s not many goats? One thing here is like in let’s say one of the biggest meat producers in the world is the U S and they’ve got loads of pigs and loads of cows, so they probably developed all of their machines and factories just around that because there’ve been lots of meats, beef cows and pigs around and so they’ve really sort of like grown the beef and pork industry. I’m just wondering had, if by historical accident, there were goats in America and they, 50 years ago, you know, 80 years ago, started factory producing goats. Whether that would have, is it that the fact that goats aren’t in places where there’s currently been big areas of meat production? Is that why it’s not seen as a popular product

Paul:                                      49:48                     To some extent, yes. In fact you’ve just reminded me, one of the countries in the world that seems to have made headways in processing of goat products is Australia. Okay, there are companies in Australia that have made, you know, serious strides in adding value to goat meat and distributing it around the world. I was surprised during my stint in the US, I found, you know, Australian goat in some supermarkets in the US.

Sam:                                      50:18                     I can imagine.

Paul:                                      50:19                     Yeah.

Sam:                                      50:19                     Any country you go to, you go straight to the goat, to the meat section and you check out where all the goats come from, yeah.

Paul:                                      50:26                     Yeah. So they’ve made strides, and then yeah, their country, I think goats. Goats are there in most parts, but I don’t know. I think it’s just lack of there’s some stereotype perhaps that has been associated, you know, with goats.

Sam:                                      50:46                     I guess as well if, yeah, if you’re saying that most people consume, choose what food to consume by, let’s say going to the supermarkets and if the supermarkets have a barrier where they say you’ve got to hit a certain capacity before we can even enter, then lots of people might not realize that they’re missing out on goat because they go to the meat counter and there’s beef, chicken and pork. Suddenly if goat producers like Zamgoat are able to hit a certain capacity and making them looking at beef, pork, chicken, goats, Oh, actually I’ll try goat. And that introduces it to, and that generates the demand. I can see that. I can sort of see that logically being something.

Paul:                                      51:25                     Yeah, sure. So I think there’s just a general stereotype that is somehow you know underplaying or downplaying the efforts or the opportunities that exist within the goat industry like, you know, experience. Okay. One of the challenges that we have been facing, for instance, even in trying to access, you know, growth, financing opportunities out there is this seemingly unattractive, still unattractive state of the industry as a whole. Not for us as a business, but the Industry as a whole, you know, to attract financing from traditional financing sources that want to find us businesses, operating industries or in proven industries in other words, industries That have got a proven track record. Industries that have got a proven record for commercial viability. Whereas, you know, theygoat industry has never been exploited, fully exploited. So the financial markets out there are still a little bit skeptical, you know, especially the traditional sort of funding or finance.

Sam:                                      52:37                     So where, where do you get your financing from?

Paul:                                      52:39                     So given that reality, we’ve mostly be looking at non traditional financing sources, we’ll be looking at, like here in Zambia, the commercial, the most common source of financing for any start up business would be, you know, to go to the bank and ask for a bank loan. But then the banks look what industry dynamics, the goat industry, they have no experience with it so they don’t have that, or technically, you know, cuts you off their books. So we’ve been looking at nontraditional financing sources like, you know, venture capital, equity financing, we’ll be looking at impact financing and especially like in our case, especially given the impact, the social impact aspect of our business. We’ve been trying to take advantage of, you know, development, financing opportunities that exist out there.

Sam:                                      53:36                     As you say, you, are improving livelihoods of small holder farmers. And that must be…

Paul:                                      53:41                     Sure.

Sam:                                      53:42                     A really big impact push that people want to have.

Paul:                                      53:45                     That’s sort of what I’ve been trying to do. I’ve been trying to ride on, you know, impact aspect as a business in accessing impact financing opportunities, which we hope we should then be able to use as catalytic, you know, financing that help us grow the business to reach a level where at least now the business and the industry as a whole should be able to prove a point and become more attractive to a traditional finances. Yeah.

Sam:                                      54:14                     Got it.

Paul:                                      54:15                     So it needs a lot, a great deal of catalytic financing from non traditional, yeah.

Sam:                                      54:22                     Get it in motion. Yeah.

Paul:                                      54:23                     Sure.

Sam:                                      54:24                     Okay. So we’ll just do a few more questions, that’s right. What have been some of the surprises in running the business? So if you were to say compare, what, how Zamgoat is today with what you thought it would look like today? How is it different? Maybe in a positive way, and in a negative way.

Paul:                                      54:46                     It’s not as easy as I thought it was going. Okay. Yeah, that’s one thing obviously. So running the business hasn’t been as easy as I thought it was going to be. It has been a lot tougher, stressful, and sometimes you know, tempting, you know, you just want to quit. But then again you look at, you know, the time invested and the beaconing opportunity ahead, okay. The fact that there’s no track record for commercial viability of the goat industry does not make it, you know, a bad industry as a whole. Okay. I think there are a lot of positive indicators that this is the next big thing in the meat industry, this is the next big meat industry in the world. The goat meat industry.

Sam:                                      55:42                     Yeah.

Paul:                                      55:42                     Okay. Yeah. So just getting back to your question, my experience has been that, I think still a lot more harder. I didn’t think it was going to take us this long, you know, to grow the business, by now, I was projecting that, we are now doing seven years, by now, my initial projections were that by now we should be able to at least saturate the local market and looking at export markets. But it’s been difficult because it’s been hard to raise, you know, growth financing. Yeah.

Sam:                                      56:18                     Okay. And, if you sort of fast forward, project maybe three years time, what do you think Zamgoat will look like?

Paul:                                      56:27                     So in three years time, especially if we manage to raise the initial $400,000 that we are looking at, one, Zamgoat should be able to fully become a household name on the Zambian market in terms of goat consumption. We’re also looking at changing the consumption patterns of goat among consumers. Okay. For instance, we’ve introduced these revolutionary products, goat burgers. Okay. These are products that have never existed in the Zambian market, but now have, they’re only on the Zambian market. People are getting hooked to our concept, goat pizza, pies and pastries, you know, so in three years from now, yeah, we should be able to really spread our footprint in terms of our distribution outlets across the Zambian market, by the fourth year, there about, who should be looking at exploiting the export market. We have a yearning regional export market, the Congo DR, Angola, is just one of them. Okay. Historically, Zambia has been supplying goats to these markets, but this has been done through informal trade, not through formal trade.

Sam:                                      57:44                     Yeah.

Paul:                                      57:44                     So there’s no really, you know, greater benefit that can be tracked down. And then, yeah. And also in four years we’re looking at increasing our capacity in, you know, engaging with smal holder farmers, in improving their economic wellbeing, giving them an alternative in terms of their livelihoods, especially in the wake of climate change where their traditional agricultural practices are failing. Rainfall has become more predictable. So we want small holder farmers to continue earning a living even at least through raising of goats, which are much more adaptable to the harsh, you know, climate conditions that we are currently experiencing.

Sam:                                      58:35                     That’s good. Okay. Yeah. Cool. And people who are listening, how can they learn more about that and Zamgoat?

Paul:                                      58:41                     So people can visit our website, zamgoatgroup.com. We’re calling it zamgoatgroup.com because we envisage ourselves to grow into a group of companies. You know, it’s time. So zamgoatgroup.Com, people can visit that website and get more information. Alternatively, they can find us on Facebook. We have Zamgoat products limited on Facebook. They can, or simply key in Zamgoat online. There’s a whole lot of information and they’ll get links to sites that they can then, you know more about Zamgoat.

Sam:                                      59:15                     Fantastic. And I’ll put some links to these in the show notes.

Paul:                                      59:18                     Sure. That will be great

Sam:                                      59:19                     Cool. Well Paul, thanks so much.

Paul:                                      59:21                     Thank you so much Sam. Its been a pleasure talking to you.

Sam:                                      59:21                     You too.

Sam                                       59:22                     Much. So here’s a pleasure talking to you.

 

No credit card to drive! How City Drive Hire have opened up the Zambian car hire market

Overview

The landlocked country is just south of Malawi, Tanzania and DRC, and has the great Zambezi river as it’s border with Zimbabwe, Botswana and Namibia.

Economically there’s a lot of copper and mining exports, and my sense is that the development of local services is most in line with Uganda or Tanzania, rather than Kenya (more developed) or Rwanda (less developed).

In this episode, I speak with Greg, who runs a car hire company from the capital Lusaka.

It started 10 years ago and now has operations across the country.

I really enjoy hearing how businesses in the region adapt traditional business models to provide a superior service to existing alternatives.

Yes, there’s a lot of excitement in developing off-grid solar solutions using mobile money,  but there’s also a lot of merit in running a business with professional service that an emerging economy is going to demand.

In this case, good quality and reliable car rentals.

Greg and I discuss the company’s formation, how they modify their cars for Zambian roads (such as switching out the Japanese cold weather tyres), how their fleet is now over 500 cars through an innovative leasing programme, and how the payback on vehicles they purchase, is just 4-6 months.

There’s also lots of good advice from Greg about building a company organically and strategically thinking about where you can be valuable to clients.

 


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Social Media Links

Website: https://citydriverentacar.com/

Facebook: https://www.facebook.com/CITYDRIVERENTACAR/

Twitter: @CityDrive4You

LinkedIn: https://www.linkedin.com/company/city-drive-rent-a-car

Transcript

Sam:                                      00:02                     Intro.

Sam:                                      02:43                     Cool. So we’re here today with Greg from City drive. Greg, welcome to the show.

Greg:                                     02:47                     Thank you for having me.

Sam:                                      02:48                     That’s all. And so to get started, can you tell us a bit about you and a bit about City drive?

Greg:                                     02:53                     Okay. So my names are Gregory Charmer. I was born in Zambia, Luapula province, but I grew up mostly in Botswana, and I came back in 2004 to Zambia for college. Basically. I’ve been back in Zambia since 2004 and I completed my college in 2007. I did ACCA which is basically…

Sam:                                      03:23                     Accounting.

Greg:                                     03:23                     Accounting, Yes, correct. Yeah. And I did that for three years. When I completed, I went and worked as an accounts assistant for a company called Global Logistics. I worked there for about two and a half years from 2007 to December, 2009. I then left to go and found City drive and run it full time.

Sam:                                      03:51                     Cool. Okay. And City drive is car hires, is that right?

Greg:                                     03:56                     City drive is car hire, but basically what we really are, we are, we consider ourselves to be a transport solutions company. The vision really has always been to provide and develop innovative transport solutions at the best possible prices. But then we had to start from somewhere because transport solution is broad. So we had to start from somewhere and we started with car rentals.

Sam:                                      04:21                     Got it. Okay. So out of interest, where do you see transport solutions? Where could that end up?

Greg:                                     04:28                     So for us really, we consider our transport solutions really covering not just car rentals, but when, and anything that will enable us to help our customers out there, move people or goods from one place to the other, to another from point A to point B, in a much more efficient and cost effective manner. That should include obviously car rental itself. But also we’re looking at a taxi hailing, we’re looking at a courier service, we are looking at several other services that have to do with transportation, but obviously with the aim of making it a different and better in a way that will save our customers money and time.

Sam:                                      05:20                     Okay. Okay. So let’s sort of talk about what the situation was like in Zambia before City drive.

Greg:                                     05:29                     Yeah.

Sam:                                      05:29                     So when you say you’re sort of looking, let’s as we currently looking at car hire, car rental?

Greg:                                     05:37                     Car rental yeah.

Sam:                                      05:37                     So what was, what was the process like before City drive?

Greg:                                     05:42                     Yeah, so the current industry in Zambia at the time that we were coming into the scene was still not very developed. It’s still not that developed, though we’ve made some significant progress. But I think when, when you came into the scene, we had a few car rental companies, and a number of them. We had about two, which were sort of dominant, right. But then one of the main problems that we discovered when we did our market research is that the most of the current companies then we’re mostly catering to expatriates, basically customers coming from outside the country. Because one of the conditions was was that they needed someone to have a credit card in order for them to hire a vehicle.

Sam:                                      06:33                     Interesting.

Greg:                                     06:33                     Yeah. Now, when you look at the majority of the Zambians, majority of the Zambians don’t have credit cards. So what that meant was that a large chunk of the people in Zambia who are not receiving car rental services.

Sam:                                      06:48                     So even if they wanted to.

Greg:                                     06:51                     Even if they wanted to.

Sam:                                      06:52                     The fact that they don’t have a credit card…

Greg:                                     06:53                     They don’t have a credit card, they wouldn’t actually hire vehicles. So that was an opportunity that we saw. And when we founded the company, it was really with the vision of enabling ordinary citizens out there to access affordable and efficient car rental services. So, over the years I think we’ve stayed true to that mission. And we have actually provided services for customers, not only in Lusaka but basically across the country because we operate in four provinces in four towns. And we believe we, we have made significant progress in attaining our mission and vision of enabling ordinary citizens out there access affordable and efficient car rental services.

Sam:                                      07:46                     Very good. Okay. I’m interested why is, I know very little about the car rental market. Why did the, the two incumbent car rental companies, why did they insist on people using credit cards?

Greg:                                     08:04                     It’s much safer, right? Because then the credit card becomes security.

Sam:                                      08:10                     What does that mean? Security?

Greg:                                     08:12                     Yeah. So basically the credit card becomes the security deposit. Yeah. So you say maybe there are damages to the car or the car is a right-off they would actually charge.

Sam:                                      08:26                     So they can get the money back?

Greg:                                     08:27                     Can get the money back. There’s a percentage that they’d actually charge immediately on the credit card to get to, to recover their money. So that was one of the reasons which they, you know, they believe that it would actually be safer for them to actually hire out vehicles to people with the credit cards. The, I think, but I think the other reason was was that perhaps the just possibly, maybe we’re not just not interested. They, I think, they thought that it was more lucrative dealing with people coming from outside expatriates, rather than the local market. I think they didn’t really see much business sense in the local market and also concerned with the fact that local market was much, much, much riskier compared to the international market. Yeah. I think those were the, there could be other reasons, but I think those were the two main reasons that we actually discovered when we were doing our research.

Sam:                                      09:33                     I mean, the first, so the second one, I mean, that’s just, I guess the judgment that they’ve made. With the first one though, I mean, that sounds quite sensible. If you’re giving someone a car that you’ve got a way to get a security deposit.

Greg:                                     09:47                     Yeah.

Sam:                                      09:48                     If you don’t take credit cards, how do you get over that issue?

Greg:                                     09:52                     Yeah, because I think that’s, that’s, that’s a question that we had to think hard about when we’re, when we’re setting up the company because I think for us, the vision was just not to cater to expatriates, but also most importantly to the, to the local market, because, you know, I think we believe transportation is very critical in driving the economy forward. And we really wanted to participate in the growth of the Zambian economy. So, we just really had to come up with a plan. What we call a risk management system, which would actually enable us, to hire out vehicles to people without credit cards. And it essentially involved putting in place a screening process. Yeah. So for example, anyone who has a car, we need to they need to bring forward a copy of their utility bill because we need to ensure that we know where they stay. Okay. So there has to be a copy of a utility bill, which can either be an electricity bill or a water bill or a tenant’s agreement. Right. And then of course also when thEy’re filling in the contract, they need to give us at least two emergency contacts. Okay. And we need to know the names of those emergency contacts, where they stay, their contact numbers, where they work. Yeah. And also when they come through there are just a few questions that we ask them. Yeah. It’s part of the screening process. We developed a screening process to manage that risk which we use to actually assess the credibility of everyone who comes to hire a vehicle. So that is the first stage. If that first stage fails, we’ve put compressive insurance on all our vehicles. So in the event of them being stolen, then now insurance will cover the vehicle and have the vehicle replaced. Yeah. So it’s a two-stage risk management system that you have in place, which has actually enabled us to be able to hire out vehicles to people without credit cards. And from the time that we, we actually started operating, we’ve had very few incidents of you know, vehicle theft clients not wanting to pay. Yeah. Et cetera, et cetera. Yeah.

Sam:                                      12:44                     And I mean, rough, say if, I mean, that sort of makes sense. If you’ve sort of come up with your own risk-mitigating criteria and just in terms of the rough scale, how many customers have you got or have you had?

Greg:                                     13:02                     We operate in four provinces and I think over, over the years our customer base has been growing. So roughly in terms of numbers maybe we are looking at a 200, 300 division, 200 and 300 customers.

Sam:                                      13:22                     Yeah.

Greg:                                     13:23                     Yeah.

Sam:                                      13:23                     Are many of them repeat customers?

Greg:                                     13:27                     Perhaps a quarter of that.

Sam:                                      13:29                     Okay. What’s the, what’s the main demographic or like what’s the main reason that people come to City drive?

Greg:                                     13:37                     The main, our main strategy really has been to provide a unique experience. Right? We ensure that from the time you make an inquiry to the time you confirm a booking, the time you get a vehicle and the time you return the vehicle, we ensure that we actually give you an experience which is unique and you can’t get anywhere else. So we, we are into car rental and you know, transport solution. But what we sell is the experience, a unique experience. And I think over the years, that’s really what has made us to stand out.

Sam:                                      14:20                     So, in terms of the purpose. Yeah, that people use the cars, are they doing it for a holiday, are they doing it to move, to move house. Are they doing it to do a long business trip? Like what are some of the reasons that they’ll hire a car?

Greg:                                     14:35                     Yeah, it really depends because you know, we, we have got about four market segments, right? Basically we’ve got about two primary market segments. So those are the international clients and the local clients. With international clients, mostly they come, they come to Zambia and hire vehicles basically for two main reasons. One, they’re coming here as just, you know, business travelers, so they would want a vehicle to move from point A to B. So other than the business travelers. And then the second one is the tourists, right? So they’re coming here and they want to tour Zambia, they want to go to the Victoria falls, national parks, and other parks. So they would rather, most of them will either hire a plain four by four. Okay. Others would hire what we call a fully equipped four by four safari camper. So this basically, the camper basically comes with all the company equipment you need on there. It comes with a rooftop tent, a car fridge, comes with cooking utensils, everything that you need for you to go out there camping. So yeah, so those are the main two reasons for the international market. They’ll come either as business travelers or as tourists. On the local market, we have really clients hiring vehicles for two main reasons. The first one obviously, is for, is for them to, you know, get around. Right.

Sam:                                      16:16                     Just like, like day to day, getting around or?

Greg:                                     16:19                     Yeah. If they want to travel from one town to the other and they don’t want to use the bus.

Sam:                                      16:27                     Okay. Yeah.

Greg:                                     16:28                     They’d hire a vehicle some, if the, they’re coming from one town to the other, perhaps the, they get they use a bus. If they’re coming from Livingston, they’ve come into Lusaka, they get a bus, and then when they get here, they’d want to move around using a vehicle. So they’d actually hire a vehicle. The second reason is now the B to B business. And here we are looking at companies who don’t want to tab their funds in bank vehicles and maybe they’re doing a project. I saw they’d rather hire a car for two, three months for the duration of the project. And yeah, so they’d hire a vehicle as opposed to buying it. And then also we also provide services to insurance companies, so if you’ve got a if you’re insured with an insurance company, and your vehicle is involved in an accident your insurer would hire a vehicle from us for you to use.

Sam:                                      17:39                     You’ll have the replacement.

Greg:                                     17:39                     The replacement, exactly. So you would actually utilize that vehicle as you wait for your vehicle to come out from the garage. Yeah. Yeah. So basically those are the main reasons why people hire vehicles on the internet, on the local market. Yeah.

Sam:                                      17:54                     Very cool. And the, how regular does the insurance one happen?

Greg:                                     18:01                     Every month.

Sam:                                      18:02                     Really?

Greg:                                     18:02                     Yeah. Cause we have accidents every month. Yeah. Actually, I think it’s two fold. It’s sad that you know, your vehicle is involved in an accident, but again, it’s good because we still, the insurance to give you a vehicle to use.

Sam:                                      18:19                     Yeah.

Greg:                                     18:19                     Yeah. You know, there’s continuity on your part in terms of transportation. Yeah.

Sam:                                      18:27                     Did you go to the insurance company and say, I think you should, like, I think this is a service you should provide, or did you, did you displace an existing car hire?

Greg:                                     18:40                     Actually when, when we started and I think we are, we are proud to, to actually have, having you know, contributed to the growth of the insurance market, with regards to replacement vehicle because when we started, most insurance companies used to payout. Right. So if your vehicle was involved in an accident, they’ll say ok, you know what, sort yourself out, go and hire a vehicle, just brings us the bill. But then what we did is that we, we came up with the proposal. Yeah. And we visited most of the insurance companies and we presented to them that look, would be more beneficial for you if you hire a vehicle on behalf of your policy holders as opposed to letting them, you know, just giving them a blank check and telling them to go and hire a vehicle because one, you won’t have control over the costs. Right. And then you also won’t to have control over the quality of the vehicles they are hiring. So if you hire a vehicle for them from a reputable company like us, you can be assured of, one, ensuring that you have control over your costs because you only pay, you will know what you’re paying for upfront. Right. And then we have a good fleet of vehicles, cyclists, you know, you can be, you can rest assured your clients will have access to quality vehicles, which they can, you know, continue driving around as they wait for their vehicle, which in turn will also, enhance your reputation as an insurance company. So in the beginning, the majority of them liked the idea. And I think a couple of them, we, we started off a world of them, decided, you know, getting vehicles. And over the years the industry has basically moved to that. So insurance companies don’t actually pay out any money today. They would rather hire a vehicle for you because they’ve actually realized that they get to save money, and it’s more beneficial in their part. And also they are, their policy holders get to have access to a vehicle much quicker as opposed to the way it was before. Because the way it was before, they would just tell them, look, go and look for a vehicle. Right. But then if they call us and tell us, look, we’ve got this policy, please arrange for a vehicle, we say ok, fine, there’s a vehicle we can deliver to where they are. So it’s much quicker. So yeah, it’s been an interesting and good journey.

Sam:                                      21:22                     Yeah, that’s really good. Great. Can we talk a bit about the economics of car rental? So I’m interested sort of roughly, how much did it cost to buy a car and then what’s your sort of expected payback in terms of being, and maybe some other additional costs that might have to be considered when you’re buying a car to hire as opposed to just to, to drive for yourself.

Greg:                                     21:50                     Yeah. So, you know, buying vehicles in Zambia is quite expensive, especially if you’re going to be buying new cars, right. Because, you know, like say Toyota, Alex, the new Toyota Alex will cost you between $40,000 and $50,000, which is a lot of money. So when we started we started with basically, because, you know, we had to start from somewhere, right. And we started with basically buying second-hand cars yeah, so we would buy second-hand cars from Japan and those are the cars that we were actually hiring out. And so, buying a second hand, a good second hand vehicle from Japan would almost cost you a quarter of the price of a new vehicle in some way. So because of that, we were able to actually you know, grow our fleet over time. And we actually had the payback period for the second-hand vehicles from Japan, the payback period is between, is between four and six months.

Sam:                                      23:08                     What?

Greg:                                     23:09                     Yeah.

Sam:                                      23:10                     Four and six months?

Greg:                                     23:11                     Yeah, between four and six months. Yeah. So you’d get back all your money.

Sam:                                      23:14                     What’s the, what utilization do you need for that? Like how often does the car need to be in use?

Greg:                                     23:19                     Well, the utilization in a month, if you can have at least a utilization of at least 20 days.

Sam:                                      23:27                     20 days in a month?

Greg:                                     23:28                     20 days in the month, between 15 and 20 days in the month, you should be able to get your money back between four to six months.

Sam:                                      23:36                     Are you calculating the total cash amount? Or are you saying, are you factoring in a depreciated value of the car if you were to sell it?

Greg:                                     23:47                     Yeah, so basically the initial investment on the vehicle.

Sam:                                      23:50                     Okay. So let’s say, let’s say it costs $10,000 to buy the car. Are you saying you’ll recoup $10,000 in six months?

Greg:                                     23:58                     Yeah, six months, guaranteed.

Sam:                                      24:00                     Really?

Greg:                                     24:00                     Yeah.

Sam:                                      24:00                     Okay. So it’s not, cause it’s not even, cause you might, cause even after six months, you want to say, right, I know I want to sell this car. You might be able to sell the car for $5,000. Yeah. Get some cash back or…

Greg:                                     24:11                     After six months, yeah. Possibly you might sell it for three quarters of that. Yeah.

Sam:                                      24:17                     Yeah. Wow. So how much does it cost for a day?

Greg:                                     24:21                     For a day, it depends on the vehicles. So our smallest vehicle, which is basically the hunchback vehicles, that the likes of the runx those their costs are 33 Kwacha per day. 33 Kwacha, which is which is about $38.

Sam:                                      24:41                     $38?

Greg:                                     24:42                     $38, So cause I think that’s the other thing, one of our strengths is that we, we actually have got very competitive rates. We have got one of the lowest rates in the industry. And it’s deliberate because we believe that it’s the only way that we can enable people out there to, ordinary people to access car rental. Yeah. So they range from $38. The sedans range from $38 to $55, and then we have the four by fours which range from $90 to $130.

Sam:                                      25:18                     Okay.

Greg:                                     25:18                     Yeah.

Sam:                                      25:19                     Wow. So with this, with a sedan, you were saying in six months, thats maybe a hundred days driving. So it’s about $5,000 to buy car?

Greg:                                     25:27                     To buy a car from Japan?

Sam:                                      25:29                     Yeah.

Greg:                                     25:30                     Yeah, you can, you can buy, you can have it landed for about that much, basically between 5,000 and 6,000. Yeah.

Sam:                                      25:38                     Are there any things that you need to do to the car? I mean, you said one is to prepare them for Zambian roads and the other is to prepare them for being rented out. So yeah. Are there any, so are there any things, I’m trying to think. There might be more potholes in Zambia, there might be, the roads might be hotter. Are there any sort of changes or modifications you need to make to the car?

Greg:                                     26:07                     For the majority of the cars, no. The only thing you need to do is really just when, once, once it arrives, have it registered and maybe at that time what we found is that the tires that the vehicles come with, they are mostly meant for the cold environments in Japan. So once they get here, you need to change them. Yeah.

Sam:                                      26:29                     What do you do the old times?

Greg:                                     26:31                     What we do with the old tires, usually if there are people who are interested in buying them, we sell them, but we explain to them the look, this tires came from Japan. So you’re gonna have to buy them at your own risk. Yeah.

Sam:                                      26:43                     I would say that, is there any use for cold tires? What would you call it, cold surface tires. Have you?

Greg:                                     26:52                     Yeah, in Zambia, usually the tires just don’t work, because if you continue with them, they usually, they’ll either burst or the top part will just come out.

Sam:                                      27:04                     Okay.

Greg:                                     27:04                     Yeah. Just shut off. Yeah. Which is not good.

Sam:                                      27:08                     So is there any other purpose for cold weather tires?

Greg:                                     27:12                     Cold weather tires, here in Zambia we haven’t found any.

Sam:                                      27:17                     Ok, have you just got a pile of these tires?

Greg:                                     27:21                     Yeah, we do have a, I think what we usually do is that we try, by all means to get rid of them. So if we have, if we can find a buyer, we sell them.

Sam:                                      27:34                     Okay. Yeah. But I mean most of the people who are buying them are kind of doing it slightly risky.

Greg:                                     27:41                     Yeah. You usually, it’s usually those who live in the, the, in the rural areas they’ll use it for what we call, this, in a way, you, you have a trailer and then it’s been pulled by either a cow, donkey.

Sam:                                      27:56                     Like a cart.

Greg:                                     27:57                     The cart, exactly. So they’ll usually use them for that.

Sam:                                      28:00                     They’re not going very quickly. Okay. And then are there any other things that you need to do to the car before you start?

Greg:                                     28:08                     I think the other thing that we’ve discovered also is that usually the engines come with what they call a thermostat.

Sam:                                      28:15                     Okay.

Greg:                                     28:15                     Because of the cold whether there. Now, the thermostat, usually only works best in cold weather in Japan. When it comes here it tends to expand and blocks the radiator.

Sam:                                      28:29                     Okay.

Greg:                                     28:29                     Yeah. And if you’re not careful, it might actually lead to the car over boiling and then it might damage the engine, So one of the things we do is that we actually remove it.

Sam:                                      28:41                     Okay.

Greg:                                     28:41                     Yeah, we remove the thermostat.

Sam:                                      28:43                     Alright.

Greg:                                     28:43                     Yeah.

Sam:                                      28:44                     Okay. And does that have any adverse effects?

Greg:                                     28:47                     None.

Sam:                                      28:47                     No. Okay.

Greg:                                     28:48                     The car continues to operate.

Sam:                                      28:50                     And so that’s kind of, you get the car from Japan and you kind of make it Zambia ready.

Greg:                                     28:55                     Yep. And customize it.

Sam:                                      28:56                     Do you need to then put anything like a tracking device in the car or anything? Any other things like that?

Greg:                                     29:02                     Yeah, so yeah, we do, we do. We do actually install tracking devices in our vehicles. In fact, I think that’s one thing actually left out as part of our risk management system. So we track all our vehicles. Yeah. Because obviously, I mean, if, you know, God forbid someone who’s not credible has the vehicle and they’ve got other plans. I would actually be able to track the vehicle. And just if they’re still not continuing. If they’re not bring back the vehicle, we would actually track the vehicle and switch it off, yeah.

Sam:                                      29:47                     Switch it off? So, so, wow. So how does it, so what, what, what data can you collect? So this is like a little device you put in the car.

Greg:                                     29:54                     Yeah, it’s a tracking device that we install on the vehicle, which enables us to track the vehicle and…

Sam:                                      30:00                     So you’re getting the GPS location. It gives you…

Greg:                                     30:04                     So it will tell us the real time location of the vehicle at any time. It will also, it’s able to tell us the speed at which the car is moving to be able to tell us whether the vehicle is stationary or it’s moving as well. It’s about to also tell us,some devices are able to tell us how much was in the vehicle? Yeah.

Sam:                                      30:30                     So have you, have you got sort of a theatre border or like a bit on you on your computer where you can sort of click a button and you see a map and you can see where your car is? Yeah, yeah. We’ve got an admin panel where we’re able to track all our cars. Yeah. And I think I’ve asked you, how many cars have you got?

Greg:                                     30:49                     Yeah, so that’s a good question because the model we use is one which, which we use our own cars and also third party vehicles. In 2016, we launched an online platform, which enables people from the public to list their vehicles. So you list your car and then we hire it out for you. Right. so our own cars, we’ve got very few cars, which are our own.

Sam:                                      31:18                     Really?

Greg:                                     31:19                     Yeah. So our own cars, they’re just about 25.

Sam:                                      31:23                     So you’ve got, on your City drive balance sheet.

Greg:                                     31:26                     Balance sheet?,

Sam:                                      31:27                     You know, under assets, 25 cars.

Greg:                                     31:29                     Just about 26 cars. Okay. Yeah.

Sam:                                      31:31                     How many is in your fleet?

Greg:                                     31:32                     Yeah. So basically on our platform, we’ve got a close of about 500 listed vehicles.

Sam:                                      31:41                     500?

Greg:                                     31:42                     Yeah. 500 listed vehicles. Yeah. So those, those listed vehicles in our own cars, when we combine them that’s the fleet that we basically used to hire out.

Sam:                                      31:54                     Wow.

Greg:                                     31:54                     Yeah.

Sam:                                      31:55                     That’s interesting. Okay, so 25 so, the initial ones that when you started the business, did you own all the cars?

Greg:                                     32:02                     When I started the business, we started one vehicle.

Sam:                                      32:04                     One vehicle.

Greg:                                     32:04                     Yeah. And yeah, and we did own it. Yeah. That’s in 2009 yeah.

Sam:                                      32:09                     25 and then say, well wow. So you’ve now sort of invented this marketplace for people to, so the people who are listed, who’ve listed their cars, what do they, do they kind of drive and then they get a phone call from you saying, can you, can you rent it for a week or have they got extra cars? What’s the sort of demographic?

Greg:                                     32:33                     So the way it works is that when you have your car listed, you get to keep it, right. So the, the, the, the marketplace is not a peer to peer marketplace, whereby a vehicle owner gets to actually just get to interact with the customer and then the, they handle everything, we’re not there yet. But basically what happens is that you have your car listed and then when there’s a booking on your vehicle, we give you a call, okay, we’ll give you a call and then we make arrangements.

Sam:                                      33:07                     Is it basically, so let’s say that you’re paying $50, let’s say that the customer is paying you $50 a day. Do you then go to the people, the five, people who’ve listed and say, we’ll give you $25 a day.

Greg:                                     33:19                     So, so basically the rate in our commission on the vehicles are actually prearranged, right? Yeah. So we usually typically get between 20% to 35% commission or niche higher.

Sam:                                      33:34                     Okay.

Greg:                                     33:35                     Yeah.

Sam:                                      33:35                     And out of that 25% to 35%, that’s all your servicing costs. So your, the team who come and do the initial checks, all that sort of stuff that gets paid out tt that.

Greg:                                     33:46                     Yeah. That gets paid out to you, so that, well our commission is, does cover all our operational costs. Yeah,

Sam:                                      33:54                     Yeah, yeah. Wow. Okay. That’s interesting. So 500 cars, is it 500 people or like to certain people have multiple cars, have some, some people like made a little sub business out of this.

Greg:                                     34:08                     Its actually quite interesting because when we launched the platform, some people started one vehicle. Right. And over time they actually had to buy extra vehicles from the money that they were making on the platform. So it is not, it’s not like, you know, one-to-one, but you have a number of people who have got maybe two, three, four, five vehicles listed on the platform. Yeah.

Sam:                                      34:35                     Nice. And all in Zambia?

Greg:                                     34:37                     All in Zambia, currently we’re just operating in Zambia.

Sam:                                      34:39                     Okay.

Greg:                                     34:39                     Yeah.

Sam:                                      34:40                     Do you have plans to go elsewhere?

Greg:                                     34:41                     Definitely. Definitely. We’ve had plans to go abroad. So yeah, that’s what we are working on.

Sam:                                      34:46                     Where do you want to go?

Greg:                                     34:47                     Well, you know, we really want to focus on, for the meantime, we want to focus on Africa. So we are looking at Southern Africa the neighbouring countries. Yeah. You know Botswana, Malawi, and then the other countries.

Greg:                                     35:05                     And how are you gonna, what framework are you going to use to decide which country to go to next?

Greg:                                     35:11                     Yeah. You know, obviously we need to start with a country which has got an investor friendly environment. Yeah. And…

Sam:                                      35:28                     Because you’d be coming in as foreign investors?

Greg:                                     35:30                     Yeah. We would become foreign investors. And obviously a place where, you know, it’s the, the people, the people there are more accommodative to technology. Yeah. Because our platform is a technological platform and we’d want to ensure that wherever we go, it has to be a place where you know, people are accommodative to technological things. Yeah. Because in many parts of Africa you know, people, this is when people are just getting to learn about these things. Yeah. So, yeah, I would want to go to a place where, you know, it would be easier for us to, you know, get established and have our platform be welcomed into, you know, people will find it easier to use, technologically.

Sam:                                      36:32                     Yeah. And when he’s talking about technology, is this because City drive is a website where they, people go on and select their cars?

Greg:                                     36:39                     Yeah, well actually we actually working on a mobile app because currently the platform is a web app. So you go, you go on the site, on the web and then you can list yoUR vehIcle there. But what we are currently doing that we’re working on a mobile app and yeah, once it’s ready then, you know, it’d be easier for us to scale the service, it’s, easier to scale, the service using a mobile app as compared to using web app so once the mobile app is up and running, then we’ll be able to then look at how we you know, have it exported outside the country.

Sam:                                      37:27                     Hmm.

Greg:                                     37:27                     Yeah.

Sam:                                      37:29                     So most people, most customers, how do they, do they hear about you through a friend? Do they, are they Googling Zambia? Car hire? Like how do they find out about you?

Greg:                                     37:39                     Well, so we, we have we market our products in many different ways. One of them is obviously using Google ads. Yeah, we use Google ads a lot, drives traffic to our site. And then also we have got listings on a number of sites as well. We’ve listed our services. And then also on the, on the local scene you know, we do do a lot of we put billboards we put billboards around and then we just have got a sales team which goes around just doing direct marketing. Yeah.

Sam:                                      38:26                     Cool. How big is your team?

Greg:                                     38:30                     So our team is basically spread across the four provinces. So we are talking about a 10 man team.

Sam:                                      38:43                     10 man team. Okay.

Greg:                                     38:45                     10 people.

Sam:                                      38:46                     10 people.

Greg:                                     38:46                     Yeah.

Sam:                                      38:47                     You say 10 men, are they all men?

Greg:                                     38:48                     No, sorry. Both. Both men and women.

Sam:                                      38:53                     Okay. And we’ll go, we’ll just do a few more questions if that’s all right. So City drive has been going for nearly 10 years.

Greg:                                     39:02                     Nearly 10 years, yeah. This our 10th year.

Sam:                                      39:04                     Yeah. Since you started, what have been, if you sort of think about yourself 10 years ago, if I was to sort of ask you, when you started the company, what will City drive look like in 10 years? How do you think today is different from what you initially set out? Both positively and negatively.

Greg:                                     39:22                     You know, in initially the vision was really to be an international company by the seventh year. Yeah. We’re supposed to have at least opened up branches outside the country. But I think one of the main hurdles we faced is that I think we realized as we went on that some of the assumptions we made were wrong. Yeah. Some of the assumptions we made were wrong and…

Sam:                                      39:48                     Such as?

Greg:                                     39:50                     Well, you know, we discovered that it is going to take a bit longer for us to actually you know, open offices outside the country. Mostly because of two main reasons: One, we found it extremely difficult to access capital to grow at the pace at which we had, we actually wanted. And then the other thing also is that we found it also difficult to, you know, to find skilled personnel who’d from whom we’d actually build a team that will enable us to scale the company quickly. So, because of those two main challenges we faced, we’ve taken rather longer than we thought to, you know, grow, grow quickly and open offices outside the country basically. Yeah. That’s what we faced. So we are currently operating in four provinces. Our hope is that in the next, in the next two years, we should open an office office office outside the country.

Sam:                                      41:09                     Okay.

Greg:                                     41:09                     Yeah.

Sam:                                      41:11                     Well how have you, how have you financed the business? So I guess you’re having to, well, at least with 25 vehicles you’ve had to buy them upfront, how have you financed that?

Greg:                                     41:22                     The acquisition of the vehicles has been done in two main ways. The first one obviously has been, we’ve been reinvesting our profits into the company, so I think the majority of the profits we make we’ve just been reinvesting in the company, in buying more vehicles. And then secondly, we financed the acquisition of vehicles through loan capital. Yes. So we’ve been fortunate enough to have to maintain a good credit rating. And we’ve been able to get loans from the banks and from private individuals.

Sam:                                      42:05                     Okay.

Greg:                                     42:05                     Yeah.

Sam:                                      42:06                     Is this, are you, is this a kwacha financing or dollar finance?

Greg:                                     42:10                     I think when we started in the early days, we were able to get kwacha.

Sam:                                      42:13                     Yeah.

Greg:                                     42:14                     But, over time we also managed to organize and negotiate for dollar loans. Yeah.

Sam:                                      42:23                     Do some of your customers pay you in dollars?

Greg:                                     42:26                     Yes. So we have, I think in terms of ratio dollar to Kwacha revenue, we have, it’s about 40 to 60.

Sam:                                      42:37                     $40. 60.

Greg:                                     42:38                     Yeah. 40% dollar revenue, 60% Kwacha revenue. Yeah. So because of that we’re able to actually get dollar loans, because then we just match the two right, the revenue against the expense.

Sam:                                      42:54                     Yeah.

Greg:                                     42:54                     Yeah.

Sam:                                      42:55                     Very cool. Nice, great, people who are listening at home, how can they learn more about City drive and also, yeah. What’s your presence online like? How do people find out more about the company?

Greg:                                     43:06                     If you just Google ‘City drive rent a car’ or ‘City drive,’ we’ll definitely pop up. So you can find us on Google business. You can find us on some other listings that we have. You can go to our website, www.citydriverentacar.com. You can also find us on Facebook. ‘@city Drive rent a car’ and then you can also find us on Instagram and Twitter.

Sam:                                      43:32                     Oh, you’re on Instagram?

Greg:                                     43:33                     Yeah. We’re on instagram.

Sam:                                      43:34                     What’s your, what’s your, like what has been a popular recent post?

Greg:                                     43:38                     A popular recent posts has been we recently hired out a camper to some tourists who came all the way from Netherlands and yeah, they had no problem in us getting photos of them with the camper. So we managed to share that on our instagram.

Sam:                                      44:02                     Whereabouts was the photo taken?

Greg:                                     44:05                     The photo was taken at our office.

Sam:                                      44:07                     Really?

Greg:                                     44:07                     Yeah, when they were collect the vehicle at our office.

Sam:                                      44:09                     Nice. Yeah. And then they took it all around…

Greg:                                     44:11                     They took it around and actually they still have it. It’s they’ve had it for three weeks. Yeah, they’re touring Zambia.

Sam:                                      44:20                     Oh, nice.

Greg:                                     44:20                     Yeah.

Sam:                                      44:21                     Very cool. Nice one. And that is City drive on Instagram. Just like City drive.

Greg:                                     44:25                     Yeah, City drive Instagram, yeah, so @city_ drive.

Sam:                                      44:31                     Awesome. Very cool. Nice. Well Greg.

Greg:                                     44:34                     Yeah.

Sam:                                      44:34                     Thanks so much.

Greg:                                     44:35                     Thanks a lot.

Sam:                                      44:36                     Cheers.

Greg:                                     44:37                     Thanks a lot for the time.