Entrepreneur and author Sean Keough explains the need for a different financial model in developing markets

Overview

This is an episode which I really hope you stick with.

As you’ll have seen from some of the other episodes, I find that often the “unsexy” aspects of doing business in East Africa are the most interesting and important.

Financial modelling is not necessarily top of most people’s lists to think about, however, in this episode, Sean Keough puts forward a pretty compelling argument why you should.

Sean has worked in Ethiopia for many years and has been building up businesses in the country which haven’t previously existed.

He began with advising other companies on their growth and found that it was difficult to forecast what the impact would be of different business decisions.

Entrepreneurs knew the ins and outs of their business, but couldn’t run through scenarios of how external factors affect their business, and as such were running blind, and also not having the rigour to attract foreign investment.

Long story short, Sean has now written a book which takes entrepreneurs through how to model their business.

It’s available on Amazon by searching for the somewhat cryptic title of “Financial Modelling in Developing Countries”. You’ll also find a link in the podcast description: Financial Modelling for Developing Countries

The interview also allows us to speak more about the nuance of doing business in Ethiopia, one which is fundamentally different to others in East Africa owing to its closed economy legacy.

There are tons of insights here around the different dimensions of working in Ethiopia, as well as the life aspect of running a business in the region.

For more episodes from Ethiopia search for Ride Hailing and Takeaways in the archives, but now, it’s my great pleasure to introduce Sean Keough.

 


Sign up below to hear whenever there are new stories and episodes released on the podcast

Please wait...

Thank you for signing up!

 


 

It all started trying to attract capital

Helping foreign investors to invest in Ethiopia. Not possible to answer questions on the business in a way to satisfy investors.

Sean works on different

90% with EQOS (Ethiopia’s first business outsourcing business)
10% with EIL (Ethiopia Investment Limited)

Entrepreneurs know the ins and outs of their business.

However, they had difficulty in giving answers to why certain decisions were being made.

Example of wheat processing.

The root of the issue comes from foreign reserve currencies.

Ethiopia is different

Because it’s been a closed economy since the early 2000s there are certain business practices that are unique to the country.

The foreign currency reserves are key

There were lots of infrastructure projects (dams, railroads etc.) which require the use of foreign currency because there isn’t enough local currency to fund the projects. As a result, the rate at which Ethiopian burr is traded with, say, USD is much higher.

12 step financial model

The book helps you build and maintain your financial model.

Sensitivity analysis is the most interesting

Starting there helps Sean explain to the entrepreneurs how something like switching from a local to international distribution will affect their margins. Power of your decisions that you didn’t have before.

Net working capital is key

Is much more expensive than elsewhere. These are big hits on the cash.

Why?
1. More inventory needed
2. International payment terms take longer

Scale my own business slower

We didn’t have the processes in place to build up that quickly. More patience is required.

Message to investors on delays

We thought it would take X, in fact, it took Y, here’s what we’re doing to rectify. We generally half the project profit and expand the timelines by 3-5 times.

Our investment philosophy

Build businesses that will generate cash flow rather than to exit.

What’s changed the life perspective?

Harder, you work, the harder you need to rest. Getting quiet, getting solitude is really important to avoid burnout. The most stressful aspect has been managing the people. They’re counting on you to make the right decision. This comes from having enough.

One for One on the book

For every copy sold on Amazon Sean will give it to an entrepreneur in East Africa.

Lessons & Insights

Biggest lesson: should have scaled outsourcing business more slowly

Biggest insight: Ethiopian currency dictates how businesses should be modelled

Memorable quotes: Insights from a financial model will help you dominate your market

Links etc

BookFinancial Modelling for Developing Countries

LinkedInSean Keough

Other podcasts on Ethiopia: Ride Hailing ( Localised Uber version – Ethiopia ) Takeaways – Food E-commerce Platform ( Ethiopia )

Why Ethiopia needs a localised version of Uber, with Habtamu Tadesse from ZayRide

Overview

In many parts of the world, ordering a taxi from your smartphone is the new norm.

Until July 2016 though, this was not possible in the country of Ethiopia, Africa’s second most populous country.

There are several nuances about Ethiopia which made it difficult, and it was only once Habtamu returned to his home country after several years away that the capital Addis Ababa now has this service.

It’s worth saying that Ethiopia is distinctly different from the other countries featured so far on this podcast. The ruling government runs a relatively closed economy, and there are strict regulations on anything involving interaction with the international business community.

In this interview, Habtamu and I discuss just this, and some of the workarounds that he has had to develop in order to operate in Ethiopia.

We cover how people have debit cards, but can only use them to withdraw cash, national company ownership for particular industries, and also how unlike other countries that Uber and the like work in, it’s illegal for private drivers to earn money giving rides.

There’s lots in this episode around doing business in a difficult place, and the strategies to overcome it, and so beyond just leaning about Ethiopia, I have no doubt you’ll get a lot from it.

 


Sign up below to hear whenever there are new stories and episodes released on the podcast

Please wait...

Thank you for signing up!

 


 

Born in Ethiopia, raised in Boston

I returned to Ethiopia after working for Uber in Boston with a view of bringing the idea Addis Ababa. Only 4% of Addis population have private transport so there’s a big need.

We’re better than Uber

Mainly because the internet is poorer than elsewhere we have designed our app to better fit the environment. Namely compressing the app size (because of 2G connectivity) and having a call centre.

Logistics companies have to be Ethiopian

Owing to the regulation a logistics business has to be Ethiopian, meaning Uber/ international companies couldn’t operate here. This is aside from the technical difficulties.

We went to the Ethiopian CIA

The equivalent government entity were required to sign off on signing up ZayRide. They were concerned with the safety of passengers which was all sorted.

July 2016 was the first ride

The first customer didn’t realise that he was the first customer. The passenger was a US expat who heard about it on the radio. He had a great experience.

We partner with bars on Friday nights

ZayRide gives 15% off on evenings when people may have been out drinking. There will be a partnership where the bar will include a code at the bottom of the receipt

You pay cash to the driver

It’s not possible to use international credit card processors. There are no ways to process debit card payments. People have plastic cards, but it can only be used to withdraw cash.

We’re building our own payment processor

There are costs involved with paying cash in our business. ZayRide doesn’t want to wait for someone else to build it, and so they are doing it themselves.

Mobile payments

Essentially it works by transferring money from one account to another. From the users’ perspective it feels the same as paying with a debit card, except that they’ll swipe it at the end of the trip.

Ethiopia is way different from Africa

In Ethiopia businesses are wary of anything too automatic. Having a physical device so business owners can “feel” the money they’re receiving. They want it to be tangible, and so don’t trust mobile money as much.

Government official’s phone number

It’s normal to take the personal number of the officials that you work with. You’ll call them up at night, it’s normal here.

Limousine fleet in Boston

A lot of the taxi drivers in Boston are Ethiopian and so I was able to sign them up on behalf. I could see that it would be a big opportunity.

Series A funding

To date it’s been funded by Habtamu’s Ethiopian restaurant. For the next level, investors are from Kenya, London and the US.

Personal cars not allowed to give rides

The regulation prevents private drivers from giving rides to people. The rationale is that it would take business from taxi drivers who have invested in their car. ZayRide have overcome this by having a crowdsourcing scheme.

Increasing supply is important

Currently there are 8,000 cabs and there should be 40,000 cabs. The market hasn’t corrected itself as Ethiopians don’t view taxi driving in a positive way. Drivers make lots of money though, which isn’t always seen.

Looking after our drivers

This is pressing for us. Maintaining a good relationship is key for us – we meet with the Taxi Associations every fortnight so that they feel part of the decision. Everyone is happy.

100,000 customer base

This is a big target for us. Partly through partnerships with hotels and NGOs. This will be done partly through offering tablets to the hotel lobbies so guests can hail a ride easily.

A dying tribe…

Is the inspiration for the name of ZayRide. They live on an island and the population has now dwindled to 5,000. ZayRide is named this way to give them recognition.

Social Media Follows etc.

Websitehttp://www.zayride.com/

Facebookhttps://www.facebook.com/ZayRide/

LinkedInhttps://www.linkedin.com/company/zayride/

Running an online business in Ethiopia when the power goes out, with Feleg Tsegaye from DeliverAddis

Overview

When running an e-commerce company in most parts of the world, there are certain things you can take for granted. Namely that your customers can get on the internet in order to use your service.

In Ethiopia, this isn’t always the case.

The country regularly has power outtages meaning the population are without electricity and businesses are forced to adapt.

Even when the lights are off though, people want food, and part of the reason that Deliver Addis is still in business is that they have had the creativity and tenacity to overcome such issues.

Feleg and I discuss how they created offline procedures for his online company, attracting investors in a nascent climate, and the steps they take to onboard restaurants to their platform.

It’s a great insight into business in Ethiopia, and so I hope you enjoy.

 


Sign up below to hear whenever there are new stories and episodes released on the podcast

Please wait...

Thank you for signing up!

 


 

Ethiopian parents, raised in the US

After growing up in  the US I felt a need to return to Ethiopia and create opportunities for people there.

I was getting hungry…

and the fact there wasn’t a food delivery service in Ethiopia made me think why not create on

Others like me

It seems that there are others in Addis Ababa who are also “hungry and lazy”

Not many motorbikes

Unlike other African countries, Ethiopia doesn’t have the same “boda boda” culture. This makes it difficult when sourcing drivers.

Cultural things to overcome

Ethiopian culture doesn’t value urgency as much as some other cultures. This means that we have a training programme that people need to pass in order to meet the requirements.

Keep it asset-lite

Sometimes Deliver Addis will rent back a bike from the driver, if the driver owns it themselves. Deliver Addis then rents the equipment back from them.

Women are too smart to ride motorbikes here…

So all of our drivers are men. The longest serving driver has been there for 3 years.

We have a rota

To ensure that there is coverage. Drivers will self-organise this to ensure they have X drivers on call.

Restaurants are big fans of us

DA delivers a lot of volume for them, and so as long as the kitchen is open, they can make money.

There’s a lot of data

We track popular dishes as well as time spent on different parts of the flow in order to optimise the experience.

Minimise number of clicks

This is our goal in terms of placing an order. Optimising for where they spend time on the site.

Investors understand our business

We just closed our investment round from international investors who have a presence in Ethiopia.

Ethiopian investment climate isn’t mature

Especially when it comes to technology businesses. There are a number of blockers to overcome such as the internet being shut down.

How to overcome no internet?

For an ecommerce company it’s pretty critical. When it happened we overcame the situation mainly through using phones, and developing offline procedures.

We had our best month…

In the month without internet. People found our number and were able to order still.

Ties with Jumia..?

There could be some sort of partnership that exists, as they don’t operate in Ethiopia.

Deliver Addis is nuanced

There have been additional steps necessary to ensure that our business works, in Ethiopia especially.

Tenacity is key

Often Feleg will hit the road and go deliver a meal when it’s needed. The boss is in there with me.

Have a presence beyond Ethiopia

A goal is also to go to other countries. Feleg owns additional domain names, such as www.deliverafrica.com and www.deliver.africa. The latter was more expensive.

My favourite dish is vegan

It comes from a chain restaurant that has developed an awesome tofu dish.

~$3 delivery

There’s a view to start charging restaurants also in the future. But for now we just want to have a good catalogue in place

Restaurant onboarding

It takes several stages. The first is to have a “blind taste test” which involves someone from Deliver Addis coming in to have a meal. Looking at the cleanliness of the bathrooms as well is a good gauge too.

Hole in the wall

We look for the places with a great value proposition, and so aren’t too worried if it’s not a big established restaurant.

Ethiopia is worst case scenario

From a technology perspective, it’s really difficult to work. Therefore when we look at other places to go, it’s somewhat “trial by fire”, but if it works here, it’ll work everywhere.

Tech is all me

Feleg has built the tech platform himself. The servers need to be in Ethiopia as the cloud computing doesn’t really work.

Organic growth

There hasn’t been a marketing spend yet, word of mouth has got us this far.

Social Media Follows etc.

Websitehttps://deliveraddis.com/

Twitterhttps://twitter.com/deliveraddis

Facebookhttps://www.facebook.com/deliveraddis/